Our Services

Marketing & CRM

Your brand voice is the spirit of your business. In today’s retail environment, marketing dollars must be spent creatively to speak to existing and prospective customers in a way that represents your brand values, generates genuine interest in your business, and commands long-term loyalty. Our expertise helps achieve this.

  • Genuine and engaging social media presence

  • Compelling direct-to-customer messaging

  • Boutique and customised CRM management

  • Stunning and impactful out-of-home campaigns

  • Customer event planning

Real Estate & Leasing

The profitable growth of your business is nearly impossible without a healthy and well-balanced real estate portfolio. Site location, leasing terms, customer demographics, and industry niche are all critical considerations in choosing and securing store locations that will provide long-term value across the life of the lease. Our experience in this area helps you achieve that outcome.

  • Scouting the market and sourcing locations that are an appropriate fit for your brand and business model

  • Negotiating and securing agreeable financial terms

  • Managing existing real estate portfolio

Store Operations

The day-to-day operations of your retail enterprise are the lifeblood of your business. With many years of experience in operating retail stores, we offer expertise in evaluating the operations of your enterprise, and implementing proven strategies and processes to improve efficiency and profit.

  • Store performance and KPI analysis

  • Daily priorities and tasks

  • Store staffing models

  • Back-of-house processes and floor replenishment

  • Policy and Procedure   

Staffing & Personnel

Building a high-performance retail team is critical. A highly motivated, customer-focused staff can energise your business, but mistakes in this area can be extremely costly and time-intensive to rectify. We specialise in the all of the key functions of recruiting and developing a team of stars.

  • Identifying talent that is the right fit for your team and your customer

  • Training and developing talent to maximise its potential

  • Team-building and culture-building to nurture a positive and motivated staff

  • Performance management and corrective action

Customer-First Sales Training

We believe successful retail enterprises put the customer at the centre of everything they do. We offer holistic, ongoing, and comprehensive training to your team on how to grow sales by consistently creating positive and memorable customer experiences.

  • Creating customer rapport and building the sale

  • Building customer relationships to secure medium-term ongoing business

  • Maintaining customer relationships to secure long-term ongoing visits and create advocates for your brand

Store Environment

Your store layout and design is the first and last thing your customer sees and feels. It must be attractive, engaging, and financially productive. We offer comprehensive review and implementation of the strategies that do so.

  • Analysis of sales floor layout, financial productivity, and product placement

  • Execution of aspirational visual merchandising

  • Store window strategy and implementation